Frequently Asked Questions
If you have a query please read through our frequently asked questions below...
Will I be sent my tickets in the post?
No, ChannelFerries.co.uk operates a ticketless booking system. Once you have made a booking you will receive an on-screen booking confirmation with reference number which will also be sent to you by email. The booking confirmation will have all the necessary customer service contact information in case you have any queries or would like to amend your booking. Simply hand this in on your arrival at the port, together with a photo ID, and you will be given your boarding pass.
We are an agent for an AFerry.to that provides the ticket booking engine. Once you have made a booking the customer service contact information is included on the booking confirmation. This can be used if you need to amend your booking or if you have any queries. Prior to booking you can contact us here
Yes, all online bookings are processed on a secure server that uses 128 bit SSL encryption.
Yes, simply select 'Foot Passenger' from the vehicle dropdown box at stage 2 of the process.
Your precise check-in time is given on the booking confirmation (on-screen and email). As a guideline, this is normally 60 minutes before departure time for vehicles and 30 minutes for foot passengers.
You are not permitted to board before the official check-in time.
Yes, simply select the 'outward route' on the initial booking form and delete any value from the 'return route' field. Click for Booking form
This is because you have selected routes that must be paid for in different currencies. You need to obtain a separate quote for each route. For instance, Dover-Calais (GBP) & Ancona-Patras (EUR) must be made as 2 separate bookings.
Unfortunately, our booking system does not allow this at present. You need to do this as 2 separate bookings. In the example above you would need to do one booking for a 1 person return and one booking for a 1 person single journey.
Yes, providing the dimensions of the vehicle are the same (ie. the vehicle is in the same class - you cannot pay for a car and then arrive in a MPV). If the class of the car changes you need to contact us to amend the booking. Customer service contact details are on the booking confirmation in case you need to amend a booking.
In the Passengers drop-down box on the booking form you need to state the total number of people traveling in the vehicle, including the driver (eg. 1 driver & 2 passengers = 3 passengers in total)
This is no problem. We accept that many people will be traveling in a rental car or a different vehicle. If you don't know the make or registration of the vehicle, simply enter 'Rental Car' in the Vehicle Registration field and expected size (eg. small, mpv, etc.) in the Make/Model field during the booking process. The only thing you need to ensure is that the dimensions/class of vehicle is the same.